Returns & Refund Policy
All-Round Safety is committed to customer satisfaction. We understand that buying safety gear online can be challenging — you can’t always try on, feel, or handle the products before purchasing. That’s why we offer a flexible and fair returns policy.
Change of Mind Returns & Exchanges
If you're not satisfied with a product you’ve purchased, you may return it for a refund or exchange within 14 days of the invoice date, provided the following return criteria are met:
Return Criteria:
- Contact must be made with All-Round Safety before returning any items. We'll issue you a Returns Authorisation (RA) number.
- Items must be unworn, unused, and in original packaging with all tags and labels attached.
- Returns must include a copy of your invoice and a completed RA Form.
- Returned items must be in resalable condition.
Once your return is received and approved, we will process a refund to your original payment method, or send out an exchange item as agreed.
Note:
- Goods returned without an RA number will not be accepted.
- Return shipping costs are not covered for change of mind or incorrect size.
- We recommend using a trackable courier service as we cannot be responsible for items lost or damaged in transit.
Returns After 14 Days
Returns requested outside of the 14-day window are accepted at our discretion only and may be subject to a restocking fee of up to 15%.
Non-Returnable Items
The following items are not eligible for return or refund:
- Custom-made or personalised products
- Special orders or indent items
- Clearance, sale, or end-of-line stock
Damaged, Faulty, or Incorrect Items
If you receive goods that are damaged, faulty, or incorrect, please contact us immediately. In these cases:
- We will arrange collection of the faulty/incorrect goods at no cost to you.
- A replacement will be sent promptly, or a refund will be issued as agreed.
Please contact us within 7 days of receiving the goods via:
admin@allroundsafety.co.nz
0800 00 3239
Returns Address
All-Round Safety
24 Silverdale Street
Silverdale
Auckland
0932
